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Packaging Guidelines For Returning Merchandise
General Tips
An unwritten rule of shipping is: "If you can throw or drop a box from 2 feet without damaging the contents it is probably okay. Rest assured, someone will try it."
Closing the Package
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Pressure-sensitive plastic or nylon-reinforced tape.
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Water-activated paper tape:
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Use 60-pound grade tape at least three inches wide.
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Apply three strips to both the top and bottom of the box.
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Water-activated reinforced tape:
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Similar to plain paper tape, except that reinforcing fibers have been added for strength.
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Tape requires only two center seam strips, in contrast to six strips necessary for paper tape.
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Do not use masking tape, cellophane tape, string, or paper overwrap.
Labeling Properly
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A Return Merchandise Authorization is required.
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Place the RMA number you received from
Customer Service
into the space provided on the RMA form
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Do not write on the box.
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Enclose a COPY of the RMA form with the merchandise and send it
freight pre-paid (insured)
to the address on the form.
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Cut off the bottom portion of the RMA page and use it as an address label.
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Tape it securely to the package you are returning.
If you have any questions that this document doesn't answer, please contact our
Customer Service Department
at 1 (800) 543-5454.
Packaging Guidelines
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Two inches of packing material is needed on ALL sides of the shipping article including the top and bottom.
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Contents must be secured in the box.
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Any lose items must be wrapped separately to avoid damage to each other or the machine.
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Please provide insurance on the machine - As the shipper, you are solely responsible for the safe return of all item(s).
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Products cannot be accepted if their original boxes are marked, damaged, written upon, or stickers or labels of any type placed upon them.
Shipping Materials Suggestions
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Foam (solid, not egg crate)
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Bubble wrap
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Expanded polystyrene "Peanuts" (may not be suitable for heavy products that may shift while in transport)
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Shredded or crumpled Kraft/newspaper
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Use enough cushioning material to ensure that the contents won't move easily when the box is shaken
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The box must be securely taped closed
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The packing is only as good as the box and the way it is sealed
Tips on Packaging Small Items
Packaging Tips & Supplies
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Items wrapped separately
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Rigid carton with flaps intact
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Adequate cushioning material
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Duplicate label inside carton
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Strong tape designed for shipping, no string or paper overwrap
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Single address label
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A clear, complete delivery address, and a complete return address
Corrugated Boxes
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The new box should be large enough to allow room for adequate cushioning of the material on all sides of the contents will give you the best results.
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When using an old box, make sure all old labels and other shipment markings have been removed from the box.
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Do not exceed the maximum gross weight (generally printed on the bottom flap) on the box.
Protecting the Contents
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Prevent damage of fragile items by protecting them from each other, and separated from the corners and sides of the box.
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The contents of your package should be wrapped separately, and will cushion each item properly.
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Use enough cushioning material to ensure that the contents won't move easily when the box is shaken.
Large or Heavy Packages
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Evaluate packing materials, to ensure adequacy for packages weighing over 70 lbs.
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Boxes need to be of stronger construction, preferably with seams that are stitched or stapled, not glued.
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Check the box maker's certification for maximum weight.
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The higher the weight certification, the better your box will protect its contents from impact in sorting and over-the road vibration.
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Use new boxes whose strength has not been compromised by humidity or prior-use wear and tear.
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Seal with heavy-duty tape, preferably reinforced.
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Dense cushioning material is a must:
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Expanded polystyrene ("peanuts") and crumpled paper are not acceptable because they crush and shift under heavy loads.
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Customized corrugated or molded foam "framing" is more suitable and reinforces the rigidity of the outer box.
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Do not band packages together unless each individual packages is in the box designed to support the total "package" weight. For example:
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If two 40 lbs. boxes are combined into an 80 lbs. unit, both components should be in boxes with at least 80 lbs. weight capacity.
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That's because on the end, all 80 lbs. will be pressing on the bottom layer of the corrugated box.
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If you do band packages, use a minimum of two bands in each direction and label the individual boxes.
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Only same-sized boxes may be banded together.
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